Jobs

Bilingual Customer Success Representative 

(Part-Time, Contract – Remote)

5-10 hours per week | Flexible work hours | Canada

At 12 Weeks to Wellness Inc., we believe in helping people thrive — at work and in life. Our programs bring nutrition, coaching, and wellness support to organizations across Canada, helping employees feel healthier, more balanced, and more resilient.

We’re looking for a warm, detail-oriented Bilingual Customer Success Representative to join our small, passionate team. If you love helping others, enjoy variety in your day, and want to make a difference in workplace well-being, this role is for you.

About the Role

In this part-time contract position (approximately 5 hours per week), you’ll be the friendly and professional first point of contact for our clients and participants. You’ll provide exceptional customer service through email and phone support, assist with data management and reporting, coordinate survey distribution and analysis, and offer technical support to both clients and our coaching team.

This position is fully remote with flexible hours — ideal for someone who values autonomy and meaningful, purpose-driven work and being a part of an exceptional team with a common purpose..

Key Responsibilities

  • Professionally represent 12 Weeks to Wellness by responding to inbound client emails and calls in a timely, friendly manner.
  • Provide Tier-1 technical support for clients and offer technical assistance to coaches and dietitians using online platforms and tools.
  • Manage and maintain client data, prepare reports, and ensure data accuracy.
  • Distribute surveys, collect responses, and prepare summary reports and insights for the team.
  • Handle client concerns and complaints with professionalism and empathy, documenting and escalating issues as needed to ensure timely resolution.
  • Provide backup support to our Client Intake Coordinator, assisting with onboarding and scheduling.
    Collaborate with team members to ensure seamless program delivery and an exceptional client experience.

Education & Experience

  • Minimum 3 years of customer service experience (required).
  • Fully bilingual in English and French, written and verbal (required).
  • Tier-1 technical support experience (asset).
  • Experience in a wellness, coaching, or health-related environment (asset).
  • Management or supervisory experience (asset).

Technical Skills

  • Proficient in Microsoft Word, Excel, and Google Docs/Sheets.
  • Experience with Freshworks (asset).
  • Basic understanding of IT systems such as WordPress, Joomla, or similar CMS.
  • Familiarity with SurveyMonkey or other survey tools.

Personal Qualities

  • Excellent communication and customer service skills.
  • Strong attention to detail and organization.
  • Able to follow established processes with consistency.
  • A proactive self-starter who can work independently and as part of a team.
  • Passionate about helping others and contributing to a positive client experience.

 

  • Position Details
  • Type: Contract position (remote)
  • Hours: Approximately 5 hours per week
  • Schedule: Flexible; may vary depending on client needs and volume
  • Location: Remote within Canada (must be legally eligible to work in Canada)

 

  • Why Join Us
    At 12 Weeks to Wellness, you’ll be part of a compassionate team that genuinely cares about the people we serve. We believe in balance, kindness, and continuous growth — values that guide how we work with both clients and each other.
    If you’re a bilingual professional who thrives on connection, takes pride in providing exceptional service, and wants to be part of a mission-driven wellness organization, with heart, we’d love to hear from you.

 

  • To Apply:
    Please send your résumé and a brief cover letter (in English or French) to [email protected] with the subject line: Bilingual Customer Success Representative – 12 Weeks to Wellness.